Empower Your Moment to Shine

Welcome to our store!
Sharon Said Prom: Perfect Fit, Promised.
Every gown is crafted to your measurements, standard or custom. Trust our expertise, as you trust your own choice.

Question & Anwsers

Q1:Can i custom the dress by other color and with my measurements?
A1:Yes. Please refer to our color chart.

Q2:Can i change the design?
A1:Simple design changes are available but we may charge extra fee,please contact our customer service team for help.

Q3:When can i receive my dress?
A3:The production time depens on the design and the process of the dress.It usually takes 10-40days and the delievry time is about 7-10days. You would better tell us the date of your event before placing the order.

Q4:If i do not like the dress,can i return or exchange?
A4:All of the custom dresses can not be returned or exchanged without valid reasons. Not only we do,but also others. Thanks for your understanding more details about return policy please contact our cunstomer service.

Return Process

①Within 7 days of receiving the dress, please contact our customer service team via AliExpress to request a return. Provide a clear reason for the return and include photos as evidence.

②Our team will review your reason and the supporting photos to determine whether the return is eligible.

③Once your return request is approved, please ship the dress back to us in its original condition. You will need to provide the return tracking number so we can monitor the shipment.

④After we receive the returned dress, we will process your refund within 5–20 business days.

Return Conditions

①We do not accept free local return, as we are unable to receive the dress back.

②Please contact us within 7 days after receiving the dress.

③All our dresses are made-to-order, including standard sizes. Therefore, we strongly recommend carefully comparing your measurements with our size chart before placing an order to select the most suitable size. (If you believe the received dress significantly deviates from the size chart, please provide photos for reference. Please note that variations of 1-3 cm may occur due to material elasticity and manual measurement, and such minor differences are not considered sizing issues.)

④Returned items must be unworn, unwashed, undamaged, and with all original tags attached.

⑤We cannot accept returns that are sent back without contacting us first.

⑥This situation of "buy-many-keep-one" will be definitely refused.

⑦We do not accept returns due to reasons attributable to the customer. (such as customs clearance delays, incomplete contact information, recipient unavailability, or incorrect address details)